We want you to be completely satisfied with your purchase but understand that sometimes an item needs to be returned. No worries – we are here to help!
We’re pretty upfront about our products and services, and will not surprise you with any hidden fees or costs. We do place a few limitations on our returns policy, but we think that they are fair.
Assembled products cannot be exchanged unless it is a manufacturing defect. FATIMA FURNITURE MANUFACTURING LLC. reserves the right to determine this. Returns will only be accepted if the product is in its unused new condition. Products that have scratches, stains, damages, drilling or any other modifications will not be returnable.
Within 24 hours of receiving the products purchased, all items must be opened and checked by the customer (maintaining the original packing). If this does not happen FATIMA FURNITURE MANUFACTURING LLC. cannot be liable for any damage or fault, and order isn’t eligible for return.
Purchases that are not refundable
- Assembled / disassembled items
- Open sofas, beds, installed MDF items/furniture
- Used bedding (i.e. bed linens, duvets, pillows and pillow-tops)
- Any mattress or stuffed and upholstered products without a law label
- Made-to-measure items (i.e. custom and on-demand manufactured items)
- Products that have been modified, altered or washed
- FATIMA FURNITURE MANUFACTURING LLC gift cards
- At any time, FATIMA FURNITURE MANUFACTURING LLC reserves the right to refuse a return or exchange, and we may ask for picture identification.
We keep receiving new containers of raw materials every months from our vendors. New stocks of particular item may vary slight differences in colors or fixing.
If customer placed 2 orders in 2 different periods for the same item. Customer should expect some slight differences in color or textures as manufacturing technology keeps developing.
Mode of Return:
Refunds will be done in the same mode of payment as was used during your purchase. So, if you used your credit card, we will credit the amount to your account. Do bear in mind that this is a longer process.
Mode of Cancellation:
Cancellation is only acceptable within 24 hours after placing of any order (online or by sales agent). Afterward there will be a charge of AED 150 per item for any cancellation unless production has not stated.
Made to order products cannot be returned or exchanged.
Delivery and Pickup Charges:
We will deduct the original delivery charge if there is no valid reason for return. If the Shipping was free with the Product there will be a charge of Minimum 150 AED as a pickup charge.
Notify within 5 Days:
We must be notified within 5 days of receiving your product delivery. After 5 days, we will not be able to accept your return.
Please contact our customer service to get a return authorization. We will dispatch a carrier to pick up yours merchandize/Product and ship it back to our warehouse. We will inspect the returned merchandise within 72 hours of receiving the merchandise into our warehouse, to ensure that they are in like-new condition. We will then process your request and issue a credit to your credit card or any other form of payment. Depending on your card issuer’s policies, it may take up to 5-10 business days after we issue your refund for the credit to appear.
If you have other questions, call Customer Care or send us your comments and suggestions through our Feedback / Contact us form.
Note: FATIMA FURNITURE MANUFACTURING LLC reserve the right to change its policies at any time as needed, so we request our visitors/customers to keep checking our return policies from time-to-time.